You are surely concerned about order security if you want to get more information about it you can firstly read our article about it.
- For your virtual machines, the delivery times are instant except if you use the bank transfer, it will be activated once we receive your payment.
- If we don't deliver your machine instantly, it can be because of the following reasons :
- You will be able to access a management panel once your order is activated by going in the client arena > Services > My Services and press on your service.
- On this panel, you will be able to manage your IP, vnc, reset your machine, restart and so on.
- You are billed every month or annually the same date that you did the order (except the month for the monthly subscription)
- If you don't pay, we will stop your services automatically.
- You have 14 days to pay your invoice if you don't pay during this time there is a HIGH RISK we remove your virtual machine.
- Even if the traffic is unlimited, we still want fair use by your side. (It's unlimited but if you keep using 1gb/s for example we will need to slow you down)
As always, you can contact us here if you need any advice.