Order informations

You are indeed concerned about order security if you want to get more information about it, you can first read our article about it.

• The delivery times are instant for your virtual machines, except if you use the bank transfer, it will be activated once we receive your payment.
• If we don't deliver your machine instantly, it can be because of the following reasons :
  • Our fraud checking system flagged your order, we will need to review it manually.
  • The item has no stock.
  • The automatic install failed for any reason one of our engineers will automatically check it.
  • The item is manually provisioned.
• You will be able to access a management panel once your order is activated by going in the client arena > Services > My Services and press on your service.
• On this panel, you will be able to manage your IP, vnc, reset your machine, restart and so on.
• You are billed every month or annually on the same date that you did the order (except the month for the monthly subscription)
• If you don't pay, we will stop your services automatically.
• You have 14 days to pay your invoice. If you don't pay during this time, there is a HIGH RISK we remove your virtual machine.
• Even if the traffic is unlimited, we still want fair use by your side. (It's unlimited, but if you keep using 1gb/s, for example we will need to slow you down)

As always, you can contact us here if you need any advice.