Order information

If you are concerned about order security, you can first read our article on the topic.

• Delivery is instant for virtual machines unless you pay by bank transfer; in that case, activation occurs after we receive your payment.
• If your service is not delivered immediately, it may be due to one of the following reasons:
  • Our fraud-checking system flagged your order and requires manual review.
  • The item is out of stock.
  • Automatic installation failed; one of our engineers will review it.
  • The item is provisioned manually.
• Once your order is activated, go to Client Area > Services > My Services and click your service to access the management panel.
• From the panel you can manage IPs, VNC, resets, restarts, and more.
• Billing occurs monthly or annually on the same date as the original order (monthly subscriptions are billed each month).
• If you do not pay, services are automatically suspended.
• You have 14 days to pay your invoice. After this period, there is a high risk your virtual machine will be removed.
• Traffic is unmetered, but fair use applies. For example, sustained 1 Gb/s usage may be throttled.

If you need advice, you can always contact us here.